It service manager

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Título Oferta:
It service manager
by Mitula
Texto Oferta:
it service manager (m/f) referencia: jn - adicionado em sobre os nossos clientes retail multi-brand company descriçao da oferta responsible for managing the service delivery of it technologies and services related to infrastructure, service desk and networking to support systems and user management. description reporting to the head of it, you will have the following responsibilities: ensure the computer operations and business support, systems and database administration, network operations and user support ensure system performance and sla´s are met manage relationships with key it product and service providers develop and maintain all documentation related with service procedures, policies and standards profile bsc in computer science or related fields. at least 5 years of it experience, including managing teams and projects. strong knowledge and understanding of it service environment, service operations and itil practices experience in dealing with vendors and partners. job offe