Sales and Service Cloud Senior Consultant

by dejobs.org

Porto Salvo

**We help the world run better** Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now! **Sales and Service Cloud Senior Consultant** SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and Customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift societies, and sustain our environment. Because its the best-run businesses that make the world run better and improve peoples lives. Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. **RESPONSABILITIES** + Responsible for delivering the required CRM functionality within an SAP Sales Cloud and SAP Service Cloud environment (aka Cloud for Customer, C4C) to meet the clients requirements. + Help define system and integration architecture, technical requirements, and functional designs (including Business blueprint, flow mapping and business requirements analysis) + Assisting in defining the scope of a project/opportunities, estimating efforts and project timelines. + Help clients define forward-looking business strategies related to digital transformations. + Responsibilities include working with the client supporting Discovery & Explore workshops to understand as-is current state, business pain points and confirm business requirements. + Advise on capabilities and solutions of the SAP CX/CRM portfolio for sales automation and customer service processes, and implementation roadmaps. + Troubleshooting and Support: Investigate and resolve complex technical issues and production incidents related to the SAP Sales & Service Cloud platform. Provide timely and effective support to maintain system availability. + Continuous Learning: Stay updated with the latest SAP Sales & Service Cloud features, industry best practices, and emerging technologies. Share knowledge within the team and contribute to the continuous improvement of development processes. **WORK EXPERIENCE** + Minimum 5 years of experience in SAP Cloud for Customer implementation projects. + Experience of minimum three end to end implementation projects i.e. C4C with SAP ERP/ S4 HANA OP. + Experience of minimum two supports projects. + Having a good knowledge on SDK / PDI via SAP Cloud Application Studio would be an added advantage. + Integration knowledge with SAP ERP or S/4 HANA would be an added advantage. + Experience with Web Services and/ or OData Services is a big plus. + Understanding of industry or LOB-specific business processes. **SKILLS AND QUALIFICATION** + University degree in IT (Bachelor or Masters in computer science or similar) + At least one certification in the context of Cloud for Customer (C4C) + Ability to problem solve, think outside the box and find solutions to complex problems. + Understanding, awareness, and sensitivity regarding the challenges of the Customer when implementing and/ or transitioning to an SAP product. + Basic knowledge of modeling standards and tools. + Ability to organize your day-to-day tasks. + Ability to work in a team and nurture the team. + Leadership skills and the ability to mentor and guide junior team. + Strong communication skills to effectively collaborate with cross-functional teams and stakeholders. + Ability to work under pressure. + Learning capacity and the will to acquire new skills and competencies. + Ability to understand how functional requirements merge with technical and integration requirements to create integrated landscapes. + Fluent in English and Portuguese speaker. **We build breakthroughs together** SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together. **We win with inclusion** SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs_at_sap#17498858-1050-415e-8d82-21f91655666b_96fc) . Specific conditions may apply for roles in Vocational Training. **EOE AA M/F/Vet/Disability:** Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 380242 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.