French Speaking Customer Advisor

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Título Oferta:
French Speaking Customer Advisor
by Justlanded
Atención al Cliente
Texto Oferta:
Our client, an established company with offices in Portugal, is looking for an French speaking Customer Advisor to join one of their projects. Duties: * Providing inbound support to French customers by phone, chat or email. * Providing support through email and mail in English. * Dealing with service requests and/or troubleshoot quality issues with the client´s products * Creating and updating customer profiles * Providing additional information (e.g. offers and product features), * Proactively conveying education on product * Performing contacts to approach customers, retain existing customers and to strengthen loyalty and intensify usage of the products. Requirements: * * Native level of French language mandatory * Fluent level of English * Experience within a call center environment considered an asset * Excellent communication skills * Empathetic, friendly and customer focused * Capable of adapting communication tone Tipo de empleo: A tiempo completo